ReefDash Support

Thanks for playing ReefDash. Most questions are answered below. If you can't find what you need, email us — we usually reply within 1–2 business days.

Contact

For bug reports, feature requests, or general questions:

Email: toku36054@gmail.com

When reporting an issue, please include:

• Device model (e.g., iPhone 14 Pro, iPad Air 5)
• iOS version (Settings → General → About)
• App version (shown on the main menu)
• What you were doing when the issue occurred
• A screenshot or short screen recording, if possible

Frequently Asked Questions

How is my progress saved?

Your high score, coins, and unlocked skins are saved automatically on your device. No account or sign-in is required.

I deleted the app and reinstalled. Can my progress be recovered?

Game progress is stored only on your device. Removing the app removes all saved data, and we have no server copy to restore. We recommend keeping the app installed if you want to keep your progress.

How do I unlock new skins?

Skins are unlocked by spending coins earned from gameplay. Open the in-game Shop from the main menu to browse and unlock skins. There are no real-money purchases.

Why am I seeing ads? Can I remove them?

ReefDash shows rewarded video ads as part of normal gameplay (for example, when you want to continue after losing). Ads are served in non-personalized mode and the app does not access your IDFA or track you across other apps. There is no paid ad-removal option at this time.

The app crashes, freezes, or fails to load.

Please try the following, in order:

• Force-close the app (swipe up from the home indicator and swipe ReefDash off the top), then reopen it.
• Restart your device.
• Make sure you are running the latest version of ReefDash from the App Store.
• Make sure your iOS is up to date.
• Check your internet connection — leaderboard and ads require network access.

If the problem persists, email us with the details listed under Contact above.

The game is connected but features that need the network don't work.

ReefDash uses HTTPS to talk to our backend. If your network blocks outbound HTTPS traffic on non-standard ports, some features may be unavailable. Try switching to a different network (e.g., from cellular to Wi-Fi or vice versa).

How do I change device orientation?

ReefDash plays in landscape. Rotate your device sideways; the game will follow automatically.

I have a refund question.

ReefDash is free to download and contains no in-app purchases. If you have a billing question related to the App Store itself, please contact Apple Support directly.

Privacy

See our Privacy Policy for details on what information the app collects and how it is used.

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